Delivery Charges

MAINLAND UK

To qualify for FREE mainland UK delivery you must spend over £50.00 in one transaction on the website. We currently only deliver to the UK mainland with our standard fixed rate of £3.98. Once we receive the order your delivery will be made within 3-5 working days. Please note our packages can be delivered anytime from 8am until 5.30pm Monday to Friday and the receiver must be present to sign for the consignment. Due to the chemicals contained in our products the person must be over 18 years old to sign for the delivery.

REPUBLIC OF IRELAND, NORTHERN IRELAND, CHANNEL ISLANDS, ISLE OF MAN, SHETLAND ISLANDS, ORKNEY ISLANDS, SCOTTISH HIGHLANDS OR HEBRIDES ISLANDS

If you live in the Republic of Ireland, Northern Ireland, Channel Islands, Isle of Man, Shetland Islands, Orkney Islands or Hebrides Islands we can deliver your items for a standard fixed rate of £3.98 and you will receive FREE delivery if you spend over £50.00 in one transaction on the website. The receiver of the package must be present to sign for the consignment. Due to the chemicals contained in our products the person must be over 18 years old to sign for the delivery.

MAINLAND EUROPE

Please call for a bespoke delivery quotation before placing your order if ordering in bulk quantity. We will also be able to ensure all paperwork is supplied correctly ready for export transportation. The person or company purchasing the goods will be legally fully responsible to ensure all import duties and taxes are paid in full once the consignment reaches the destination address. The receiver of the package must be present to sign for the consignment. Due to the chemicals contained in our products the person must be over 18 years old to sign for the delivery.

DELIVERY PROCESS

After placing your order you will receive an order confirmation email with the items purchased clearly displayed. However please note this email does not mean that your order will be despatched immediately. Due to our stock level demands changing quickly we sometimes need to wait for an item before we can despatch your full order. Once your order has been processed we will send you a second email with a tracking reference allowing you to check the progress of the delivery with our designated courier. By clicking on the tracking reference link you will be taken to the www.aftership.com website. Please note we cannot provide tracking numbers for parcels delivered to Mainland Europe. Under the distance selling laws you are able to return any items at your cost for a refund provided the items are un-opened, un-used and not damaged in any way. Any parcels that include damaged items will be subject to an investigation being launched with the designated courier before any decisions are made by B.I.G. International Group Ltd. in relation to claims and compensation if applicable. By purchasing items from the www.mpexdirect.com website you agree to fully accept our terms & conditions.