Cancellation & Returns Policy

The customer has upto 30 days after receipt of the goods to cancel and returns the items provided they are unopened and in the original packaging. If the items are not damaged  the buyer must pay all delivery costs to return the items back to MPEXdirect.com. In order to return your unwanted items you must securely repackage the items and return to: Leading Solvent Supplies Limited, Marston Business Park, Rudgate, Tockwith, York, North Yorkshire YO26 7QF. Please also email our customer services team with your reason for returning the goods along with your contact details and order number. Please also include written contact details and an order number reference in the return package. Please note when sending back the package your courier and yourself are liable with regards to the items being returned without damage. Any returned packages lost in transit will be the full legal responsibility of your courier and Leading Solvent Supplies Limited will not offer a refund. However if the goods have arrived in a damaged condition, are incorrect or different from the description advertised on the website Leading Solvent Supplies Limited will collect the goods free of charge and provide either a full refund or send out replacement items. Please note if you have ordered items that are not compatible with your vehicle you will need to return the goods at your cost to request a refund or product exchange replacement as per stated above. Before placing an order we strongly recommend you email customer services to check any details and product specifications are compatible with your vehicle. MPEXdirect.com aim to be compliant and act in a responsible and fair manner within the guidance and law of the Distance Regulations selling act of 2000. Contact Customer Services

CUSTOMER WARNING – You are unable to cancel or receive a refund for a Touch-Up paint order

Due to the touch-up paints being made to your specification and/or personalised by you, we are unable to cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Leading Solvent Supplies Limited. To avoid any disappointment from receiving the incorrect colour shade or wrong Touch-up product please contact us before ordering. We are also unable to provide a product exchange on touch-up paint due to it being produced for your specific requirements. Our dedicated professional touch-up paint colour matching technicians are here to help you with placing an order. Contact Customer Services

Local Stockists & 3rd Party Resellers

Please note if you have purchased any MPEX products from a local stockist advertised on the website or a 3rd party reseller you must seek a refund directly from the seller. In these sale circumstances Leading Solvent Supplies Limited have no liability and will not provide a refund or product exchange. However if you are unhappy with the customer service provided by a local stockist or 3rd party reseller please report this to our customer services team and we will look into the matter immediately to conduct a fair impartial investigation.
Leading Solvent Supplies Limited Marston Business Park, Rudgate, Tockwith, York, North Yorkshire YO26 7QF

MPEX® & www.MPEXdirect.com® are registered trading styles of Leading Solvent Supplies Limited Registered address: Marston Business Park, Rudgate, Tockwith, York, North Yorkshire YO26 7QF Company registration number: 2699869 VAT registration number: 613182372